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Volume 343, Issue 2 · 2026-10-12 – 2026-10-18 · Popular →

Most Popular IT This Week · October 24

Contact Center Pipeline, Tuesday, October 13th, 2026

Why CX Increasingly Requires Outbound

CX is shifting from reactive inbound service to proactive outreach as AI blurs the lines between CRM and contact center platforms. more → · 44 clicks

Why CX Increasingly Requires Outbound

Martin Fowler, Tuesday, October 13th, 2026

Are Harnesses Worth the Cost?

Experiment finds a behavioral harness made a cheap coding model as reliable as a frontier model at 33% lower cost. more → · 32 clicks

Are Harnesses Worth the Cost?