Less Reasoning. More Doing. Meet Koa Decisions.
Salesforce, Friday, November 6th, 2026
Salesforce introduced Koa Decisions, a decision model built on Google Gemma that makes single-step choices such as request routing in milliseconds.
Koa Decisions is the next version of Salesforce's HyperClassifier, the decision model that routes requests inside Agentforce.
Given a request and a list of user-defined categories, it returns a choice, yes or no, or score in a single step instead of generating text token by token like an LLM.
Salesforce built it by applying new training techniques to Google's open-weight Gemma model and added multimodal support for images and audio.
In Agentforce routing tests it took about 26 milliseconds versus about 1.4 seconds for a general-purpose LLM, and Salesforce plans to extend it to flows, Apex, prompt templates and a developer API.