We Asked Eight Retailers to Be Honest About AI
UiPath, Wednesday, November 4th, 2026
UiPath shares what eight retailers at its London advisory board said about AI, finding adoption and change management the top concern.
UiPath hosted its first retail customer advisory board in London, where merchandising, trading and technology leaders from eight retailers discussed AI, data and decision-making under the Chatham House Rule.
Every retailer named adoption as one of its biggest challenges, and change management came up more often than any product or feature.
Some work with processes that are 20 or 30 years old, one has a dedicated change management team, and several still do much of their real work in spreadsheets despite modern planning tools.
The group's recommended approach was to start small and make wins visible, with one retailer starting with an internal Ask HR agent before scaling department by department.