AI and Transformation Guidance for Every Customer
SAP, Monday, November 2nd, 2026
SAP makes Max Success Plan, its top services engagement level, available to every customer, including those working through partners.
SAP announced that as of November 2, 2026, Max Success Plan, its most strategic level of services and support engagement, is available to all customers whether they work with SAP directly or through a partner.
Partner customers can access it via Cloud Choice (CCFlex) and Resell (VAR), with managed service providers coming soon.
Foundational Success Plan is included in every SAP cloud subscription and Advanced Success Plan was already broadly available.
SAP frames the move around poor AI returns, citing RAND, S&P Global and MIT research, including MIT's finding that working with an external partner roughly doubles AI deployment success.