Double Recall: Inside the Agentforce Memory Update
Salesforce, Tuesday, November 3rd, 2026
Salesforce AI Research says an updated memory policy doubled Agentforce Memory performance at keeping customer facts current.
Salesforce describes the problem of agents acting on outdated facts, such as an office address that changed months earlier.
Salesforce AI Research built an evaluation framework that generates long multi-session conversations from its ConvoMem benchmark, plants facts, runs them through live Agentforce, and asks questions that depend on those facts.
The results guided an updated memory policy for Agentforce Memory, generally available since September.
The policy retains more of what customers say and treats updates as corrections to existing facts rather than separate entries.