The Humane Agentic Enterprise: How to Thrive with AI at Work
Salesforce, Friday, October 30th, 2026
Salesforce research on 17 interviews and 2,714 Dreamforce responses examines how workers keep their skills while using agentic AI.
Salesforce's Responsible AI and Product Research teams studied human-AI collaboration through interviews with 17 employees across 11 jobs, micro-interviews with 2,714 Trailblazers at Dreamforce, a review of 47 academic papers and further analysis.
Findings show a paradox: one designer-engineer who relied heavily on AI froze when asked to write something, while an engineering architect said he could now do things he could not before.
The question posed is how to design AI interactions that make people better at their work rather than only more productive, preserving expert judgment.