467- Show Me the Riser Room w/Zack Miller (64:57)
You've Been Heard, Thursday, October 29th, 2026
Catalent infrastructure leader Zack Miller discusses starting site assessments at the riser room and aligning networks with business needs.
In episode 467 of the You've Been Heard IT leadership podcast, Zack Miller, who runs global infrastructure at Catalent across four regions and more than 60 sites, shares lessons from a career spanning MSPs, VMware and Azure engineering, and life sciences consulting.
He describes starting site assessments at the riser room, covering WAN handoffs, UPS and redundancy, and aligning network decisions with business priorities.
The conversation also covers explaining tech debt and outage risk to executives, building three-year IT budgets with biotech CFOs, life sciences compliance such as FDA and GMP rules, and the impact of AI on networks.