3 Best Practices for CIOs to Assess AI ROI
CIO, Monday, October 5th, 2026
Three practices to help CIOs measure and report AI ROI across their portfolio, starting with a portfolio view tied to AI ambition.
CIO.com notes that most CIOs struggle to show AI value, with 27% in Gartner's AI ROI Vendor Sentiment survey strongly agreeing ROI is hard to quantify and only one in four having a clear evaluation process.
AI apps bring classic concerns like availability and security plus trust attributes such as accuracy, explainability and safety from the NIST AI RMF, and at scale AI also becomes a FinOps exercise.
The author offers three best practices for formalizing measurement and ROI reporting, beginning with a portfolio approach aligned to the organization's AI ambition.