459- Make the Approved Path Fast Enough w/Brandon Muncy
You've Been Heard: The IT Leadership Podcast, Wednesday, September 30th, 2026
PepperPointe IT lead Brandon Muncy on winning trust one visible fix at a time and making approved AI faster than shadow AI.
On episode 459 of The IT Leadership Podcast, Brandon Muncy describes building an internal IT team of about seven for 1,500 users at PepperPointe, a dental service organization that had fully outsourced IT, and argues that perception changes through visible wins, not better slide decks, citing how fixing onboarding from office managers' point of view helped.
In healthcare, Muncy says AI is a governance question first: staff saving 30 minutes a day with ChatGPT won't wait six weeks, so the approved path must be fast enough.
Muncy predicts identity and permissions for non-human actors will be the next big issue.