PodChats for FutureCIO: Escape the 'Chaos Gap' to Achieve AI-Powered Business Reinvention
FutureCIO, Friday, October 2nd, 2026
ServiceNow's Colin Tan says Singapore firms lead on AI maturity but only 10% have redesigned end-to-end workflows.
In a FutureCIO PodChats interview by Allan Tan, ServiceNow Singapore country manager Colin Tan discusses the 2026 Enterprise AI Maturity Index, in which Singapore's score rebounded to 53 of 100, above the global 51.
Agentic AI adoption rose from 22% to 51%, yet only 10% of enterprises have redesigned end-to-end workflows, the 'chaos gap,' and Tan urges connecting trusted data to workflows rather than waiting for perfect data, citing Griffith University's gains in self-service and first-contact resolution.
Tan also warns AI is straining enterprise infrastructure as memory, GPU and server costs spike.