Top 5 Posts in September
Contact Center Pipeline, Wednesday, September 30th, 2026
Contact Center Pipeline recaps its most-read September posts, from 9/11's legacy to deepfake voice threats.
Contact Center Pipeline's blog rounds up its five most-read posts of September 2026.
They include an advisory board reflection on how the 9/11 attacks changed the contact center industry on the 25th anniversary, and a guide to integrating contact center AI and managing its risks.
Other picks cover defending against deepfake voice attacks and identity spoofing with emotion AI and behavioral detection, the widening U.S.-Canada compliance gap around customer email, and why platform integrity matters for both customers and frontline agents.