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All issues › Volume 342, Issue 5 › IT Vendor News › Cisco

Beyond Intelligence: How Trust Is the Benchmark That Matters in AI

Cisco, Monday, September 28th, 2026

Cisco argues trust, not raw model intelligence, is now the key AI benchmark as agents gain autonomy to act on users' behalf.

This Cisco executive post argues that after years of focusing on model benchmarks and reasoning scores, the more consequential question is what AI agents should be permitted to do.

It contrasts AI as an in-the-moment assistant with AI acting as an operator with access to email, payments or production systems.

The more access and autonomy an agent has, the more effective and the more risky it becomes, and Cisco frames trust as the deciding factor for agentic AI adoption.

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