Avoiding the ERP Hangover
CIO, Monday, September 21st, 2026
CIOs must plan beyond ERP go-live to avoid stalled momentum, urging capability owners and workforce shifts.
The article warns of an "ERP hangover" where momentum stalls after go-live once the implementation roadmap disappears.
It recommends reorienting operating models around capability managers who own continuous improvement, shifting from project execution to ongoing product optimization.
It also urges rethinking workforce strategy as automation changes which roles are needed, emphasizing orchestration over transactional work.
Finally, it advises organizations to formally distinguish project work from product work and define transition criteria. CIOs should name capability owners and launch roadmaps before hypercare ends.