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All issuesVolume 342, Issue 3IT NewsCxO

The Agentic AI Transition Is Underway

CIO, Wednesday, September 16th, 2026

Enterprises increasingly adopt AI agents to automate complex business processes, with 75% already using them.

Nearly three-quarters of organizations have deployed some form of agentic AI, with expectations that 95% will adopt them within two years.

Leading companies like AT&T and New York Life are rebuilding operations around AI agents, achieving significant returns on investment.

However, costs are rising sharply, as inference expenses per workflow could increase fivefold through 2028, forcing enterprises to optimize model selection and governance carefully.

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