Salesforce Debuts Koa, a Specialized Model Built to Reason About CRM Data
SilconANGLE, Tuesday, September 15th, 2026
SiliconANGLE reports Salesforce built Koa, a Nemotron-based reasoning model tuned for multistep Agentforce CRM workflows.
At Dreamforce, Salesforce unveiled Koa, an AI model purpose-built for reasoning over customer relationship management data.
It is based on NVIDIA's Nemotron architecture and post-trained specifically so Agentforce agents can work through complex, multistep CRM workflows rather than single-turn lookups.
Salesforce chief platform and engineering officer Rohan Kumar told SiliconANGLE the model was not trained on customer data stored in its CRM, addressing the obvious tenancy concern.
The launch is Salesforce's clearest move yet from orchestrating third-party frontier models to shipping a domain model of its own.