Scammers Are Watching Airline Complaints and Posing as Customer Support
Check Point, Wednesday, September 16th, 2026
Check Point uncovers thousands of fake airline support accounts intercepting frustrated customers on social media.
A Check Point Exposure Management investigation uncovered a coordinated social media operation in which threat actors monitor airline complaint posts and respond posing as official customer support.
Researchers found thousands of fake support accounts with hundreds more appearing daily.
The scam exploits the moment of customer frustration over delays, lost luggage and refunds, when victims are primed to hand over booking and payment details. Check Point describes the account patterns and what brands can do to detect impersonation at scale.