Beyond Automation: What AI Is Changing in IT Operations
Techstrong IT, Friday, September 11th, 2026
An IT operations leader explains how AI cut monitoring noise and boosted patch compliance while keeping human judgment central.
Marvin Ondong, drawing on his experience leading IT operations in Kenya, describes practical gains from combining AI with human support.
AI-driven anomaly detection and noise suppression cut monitoring noise by 75%, and an AI-enabled RMM platform raised patch compliance from below 50% to the 95th percentile across more than 10,000 endpoints.
Engineers are still needed to understand dependencies and impact in complex incidents. He stresses governance aligned with the NIST AI Risk Management Framework, clear escalation paths and training so staff can judge AI recommendations.