The AI ROI in Contact Center Summit
theCUBE, Friday, September 11th, 2026
theCUBE's livestreamed summit examined whether contact center AI delivers measurable business value.
theCUBE's AI ROI in Contact Center Summit, held Sept. 11, 2026, featured livestreamed interviews and panels with analysts including Bob Laliberte and Zeus Kerravala and companies such as Five9, Cisco, Talkdesk and Zoom.
It framed contact center AI as shifting from an innovation discussion to an accountability discussion. Sessions focused on whether generative and agentic AI improve cost-to-serve, agent productivity, resolution quality and customer experience, the role of trusted data and knowledge management, and watching recontact rates to avoid false savings.
Event details were verified via SiliconANGLE coverage.