On Call: Boss Wrongly Claimed IT Deleted His Files, Refused to Learn the One-Click Fix
The Register, Friday, September 11th, 2026
A support war story about an executive who blamed IT for missing files he had saved to the wrong folder.
The weekly On Call column recounts a support technician's encounter with an executive who insisted IT had deleted his files.
The files were where he had saved them, in the Home directory rather than Documents, and recovering them took a single click.
The executive declined to learn the fix, guaranteeing the ticket would recur. The story is a compact illustration of why user-education failures become permanent support load, and why support teams increasingly document the resolution path for the ticket rather than the user.
It also shows how quickly a misunderstanding becomes an accusation against the IT team.