From Documents to Context: Designing Effective Chunking in Data 360
Salesforce, Thursday, August 27th, 2026
Salesforce explains how chunking and Intelligent Context in Data 360 shape retrieval quality and traceability.
Two organizations can ingest the same documents and receive dramatically different AI responses, and Salesforce argues the difference is often not the model but how content was parsed, divided, enriched, indexed and retrieved.
This post covers designing effective chunking strategies in Salesforce Data 360, along with the Intelligent Context capability.
The goal is retrieval that surfaces relevant content and remains traceable back to source, so answers can be verified rather than trusted blindly. It is aimed at architects building retrieval-augmented applications on Salesforce data.