How Cisco Architected AI-Driven Support and Validated Against Industry Benchmarks
Cisco, Wednesday, July 22nd, 2026
Cisco built an AI-driven in-product support system serving 250,000+ users with 25-30% faster resolution.
Cisco developed an AI-driven in-product support system serving over 250,000 users by unifying intelligence across cloud and on-premises environments.
The architecture prioritizes context-aware guidance through specialized AI agents rather than a single monolithic assistant, drawing on roughly 1.7 million annual customer cases.
The system achieved 25 to 30 percent faster resolution times compared to traditional support channels and received multiple industry awards for its knowledge management approach.