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All issuesVolume 340, Issue 4IT Vendor NewsSalesforce

Your Agents Are Getting More Capable. Is Your Observability Tooling Keeping Up?

Salesforce, Tuesday, July 21st, 2026

Agentforce Observability adds context-based session scoring and multi-agent traces, free for all customers.

As AI agents grow more capable, monitoring their behavior becomes harder.

Salesforce details new Agentforce Observability features including context-based session scoring and multi-agent traces. These give deeper visibility into how agents perform across sessions.

The capabilities are now included free for every Agentforce customer.

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