Tech Support Chap Told Angry Customer To Think Inside The Box And Solved The Problem
The Register, Friday, July 17th, 2026
A support agent fixed an irate customer's phone complaint by pointing her to the charger still sitting in the original box.
Steve, working tech support for a supermarket's mobile service in 2006, took a call from an irate customer convinced her new phone was defective.
She had bought three replacement batteries in two weeks, assuming batteries were disposable items to be thrown away when depleted.
When Steve asked whether she was using the included charger, she revealed she did not know such a device existed.
He directed her to look in the phone's original box, where the charger was nestled beneath the cardboard packaging.
The story illustrates how customer misunderstandings about basic included accessories can be resolved with simple guidance.