The True Cost of Poor Customer Identity in 2026 (What the Data Shows)
Security Boulevard, Tuesday, July 14th, 2026
Weak customer identity drives both breach costs and lost revenue, with passkeys addressing each at once.
Poor customer identity management costs organizations twice over, in breach expense and in abandoned transactions.
IBM's 2025 breach report puts credential-based breaches at an average $4.67 million with roughly 292 days to contain, the longest detection window of any attack vector.
FIDO Alliance research finds 47% of consumers are likely to abandon a purchase or sign-in when they cannot remember a password. Compromised credentials start 22% of all breaches and 88% of web application attacks.
Phishing-resistant authentication such as passkeys reduces breach risk while improving conversion by removing password friction.