The Pattern Emerging Across AI Transformations
SAP, Thursday, July 16th, 2026
SAP's Jan Gilg outlines three shifts reshaping enterprise AI transformation, from isolated use cases to embedded intelligence.
Jan Gilg, SAP's global president of Customer Success, describes three shifts he sees repeating across enterprise AI transformations.
Organizations are moving past isolated use cases to embed intelligence directly into daily business processes, as with HR Path Brazil's Joule deployment in SAP SuccessFactors that cut HR support cases by 7%.
Measurement is changing too, with ROI becoming an expectation rather than a hope at an average 21% this year rising to 38% within two years.
Gilg argues enterprise software is evolving from a system that records transactions into an active participant in how the business operates. Realizing that shift, he says, depends on strong leadership and governance rather than technology alone.