ServiceNow Launches Autonomous Workforce And Adds Moveworks To The Servicenow AI Platform
destination CRM, Thursday, February 26th, 2026
ServiceNow launched Autonomous Workforce, artificial intelligence specialists that can execute jobs, and introduced ServiceNow EmployeeWorks, which combines Moveworks' conversational AI and enterprise search with ServiceNow's unified portal and autonomous workflows to turn natural language requests into governed, end-to-end execution for nearly 200 million employees.
"Businesses don't need more pilots or promises. They need AI that gets work done," said Amit Zavery, president, chief product officer, and chief operating officer of ServiceNow, in a statement. "The leaders realizing value from AI are investing in platforms where intelligence, execution, and trust work as one system. Our platform was purpose-built for this moment. Autonomous Workforce augments human teams with AI specialists that operate with the scope, authority, and governance enterprise work demands. This is a new era of productivity and ROI, at scale."
The ServiceNow Autonomous Workforce orchestrates teams of AI specialists with roles such as a level-1 service desk AI specialist, employee service agent, or security operations analyst to execute work from start to finish. They work alongside humans, follow established processes and policies set by the organization, learn from outcomes and employee feedback, and improve over time.