228 articles · page 5 of 5
Salesforce News, Thursday, August 17,2023
Throughout Salesforce's 24-year history, the company has been on a mission to create a 360-degree view of every customer. With the introduction of Data Cloud, that vision is becoming a reality.
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Salesforce News, Wednesday, August 16,2023
Nearly 7 in 10 workers say generative AI will help them better serve customers, so it's no wonder companies are clamoring to understand how they can use the technology to their advantage.
more → Salesforce News, Friday, August 4,2023
Salesforce today announced the general availability of Einstein Studio, a new, easy-to-use 'bring your own model' (BYOM) solution that enables companies to use their custom AI models to power any sales, service, marketing, commerce, and IT application within Salesforce, helping them get more from their AI and data investments.
more → Salesforce News, Wednesday, August 2,2023
Today, Salesforce announced general availability of Starter, a simple all-in-one CRM app bringing sales, service, and marketing capabilities together to help small and growing businesses manage customer relationships, centralize key data, and grow more efficiently.
more → https://www.oracle.com/news/announcement/united-biosource-selects-oracle-cloud-safety-technology-for-its-safety-programs-2023-08-01/
Slack Sales Elevate natively integrates Sales Cloud to help boost productivity by allowing sellers to update pipeline, see real-time data, and act on notifications directly in Slack
more → Salesforce News, Wednesday, August 2,2023
Dentsu and Merkle, dentsu's leading technology-enabled, data- driven customer experience management (CXM) company, today announced that they are collaborating with Salesforce to offer AI expertise to marketing and commerce leaders. Merkle's generative AI solution, Merkle GenCX, will be available for businesses to use with Salesforce Einstein GPT to help brands harness the power of generative AI to deliver, manage, and optimize connected customer experiences.
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Salesforce News, Saturday, July 29,2023
Sales GPT and Service GPT will bring the power of trusted, secure generative AI, and real-time data from Data Cloud, to empower teams to close deals faster, anticipate customer needs, and increase productivity
more → Salesforce News, Wednesday, July 12,2023
Globally, two-thirds of corporate leaders report that their company is looking for ways to use generative AI. Yet the vast majority of businesses aren't tapping AI to its full potential. In fact, 65% of senior IT leaders say they aren't prepared to implement generative AI right now.
more → Salesforce News, Wednesday, July 12,2023
AI, especially generative AI, is the next seismic technology shift - on the level of the internet and mobile. But new technology has its limits, and can lead to a wide range of risks, including issues of accuracy, bias and inequality, privacy and security, and sourcing of content.
more → Salesforce News, Wednesday, July 12,2023
Salesforce surveyed over 4,000 full-time desk workers as part of its Generative AI Snapshot Research Series, finding that while 54% of workers believe generative AI will advance their career, 62% say they don't have the skills to effectively and safely use the technology.
more → Salesforce News, Tuesday, July 11,2023
On July 10, 2023, the European Commission adopted its adequacy decision for the EU-US Data Privacy Framework (EU-US DPF). This validated President Joe Biden's October 2022 Executive Order, which implemented critical data privacy protections for transferring personal data from the EU to the United States.
more → Salesforce News, Thursday, July 6,2023
Global airline group Air France KLM Martinair Cargo (AFKLMP Cargo) is partnering with Salesforce to transform its global customer service.
more → Salesforce News, Wednesday, July 5,2023
Salesforce Chair & CEO Marc Benioff recently sat down with T-Mobile CEO Mike Sievert to talk about why today is arguably the most important time in recent history for technology - calling out the power of generative AI, the importance of trust in approaching new technology, and the role of business in society.
more → Salesforce News, Thursday, June 29,2023
Salesforce pledges to invest in AI innovation, customer success and growth in the UK; Company welcomes 14,000 registered attendees to World Tour London : AI Day to hear from customers including Aston Martin Lagonda, Heathrow Airport, Marks & Spencer and Santander UK
more → Salesforce News, Tuesday, June 20, 2023
Today, Salesforce announced new innovations including Consumer Goods Cloud for Service, Trade Promotion Effectiveness dashboards, and Mulesoft Direct for Consumer Goods.
more → enterprise times, Tuesday, June 13,2023
Salesforce has announced AI Cloud, a new way for Salesforce customers to enhance customer experiences and company productivity with generative AI for the enterprise. AI Cloud is a suite of capabilities optimised for delivering trusted, open, and real-time generative experiences across applications and workflows.
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Salesforce News, Monday, June 12,2023
When Sarah Aerni successfully trained an AI model to correctly label worm cells for her dissertation, she realized two things.
more → Salesforce News, Monday, June 12,2023
Salesforce Ventures is expanding its Generative AI Fund, doubling the $250 million fund to $500 million as part of its continuing commitment to bolster the AI startup ecosystem and spark the development of responsible generative AI.
more → Salesforce News, Monday, June 12,2023
AI Cloud is built for CRM to supercharge customer experiences and company productivity by bringing together AI, data, analytics, and automation to provide trusted, open, real-time generative AI that is enterprise ready.
more → Salesforce News, Monday, June 12,2023
Generative AI is dominating the news cycle - and with good reason - as companies embrace opportunities to boost productivity and improve customer experiences in a myriad of ways.
more → CXOtoday.com, Thursday, June 8,2023
First there was Einstein, now we have Marketing and Commerce getting a dash of generative AI capabilities in Salesforce's portfolio
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Salesforce News, Wednesday, June 7,2023
Marketing GPT and Commerce GPT innovations will combine generative AI with trusted, real-time data from Data Cloud, transforming how companies connect with their customers
more → Salesforce News, Wednesday, June 7,2023
New hyper-efficient data sharing between Salesforce Data Cloud and Google BigQuery will provide bi-directional secure data access without the need to copy or move data
more → Salesforce News, Tuesday, June 6,2023
New research reveals that marketers estimate generative AI will save them over five hours of work per week - the equivalent of over a month per year*. Yet, while they see the technology as transformative to their role, marketers also note the need for human oversight, trusted customer data, and training as critical to successfully use it.
more → Salesforce News, Tuesday, June 6,2023
This week at Connections 2023, Yeti - the global designer, retailer, and distributor of innovative outdoor products - will showcase how it is using Salesforce technology to connect with customers in new and innovative ways that are authentic, personal, and true to the brand.
more → Salesforce News, Wednesday, May 31,2023
Salesforce (NYSE: CRM), the global leader in CRM, today announced results for its first quarter fiscal 2024 ended April 30, 2023.
more → Salesforce News, Saturday, May 20,2023
Customer intimacy is all about discovering what matters most to each customer, and delivering that experience every time.
more → Salesforce News, Friday, May 19,2023
But a new survey of 18,000 workers shows 1 in 3 are merely pushing papers. Here are 4 quick tips to help your company use automation and AI to boost productivity
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