Contact Center Pipeline Blog, Friday, May 29th, 2026
Top 5 Posts in May
The month's most-read blog posts focus on agentic AI implementation and agent retention in contact centers.
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Vol 338 · Issue 4
Call Centers — Archive · Vol 338 Issue 4
3 articles that week
Contact Center Pipeline Blog, Thursday, May 28th, 2026
The Return to Voice
Customers increasingly prefer voice channels for complex, emotional, and urgent interactions despite corporate investment in digital self-service.
more → Contact Center Pipeline Blog, Wednesday, May 27th, 2026
AI Won't Save Your Contact Center
Contact centers must first eliminate unnecessary customer contacts before deploying AI and automation solutions.
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