3 articles that week
Contact Center Pipeline, Thursday, March 27th, 2025
Contact centers too often face what I have termed as the 'CX (customer experience) Calculation Discrepancy' that exists between some contact center platforms. And it is also the last thing you want to hear when a contact center goes live on a new platform.
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Contact Center Pipeline, Thursday, March 27th, 2025
Contact centers too often face what I have termed as the 'CX (customer experience) Calculation Discrepancy' that exists between some contact center platforms. And it is also the last thing you want to hear when a contact center goes live on a new platform.
more → Contact Center Pipeline, Thursday, March 27th, 2025
'Our abandons have shot up!' declared a supervisor. 'The new system must be dropping calls!'
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