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Call Centers — Archive · Vol 306 Issue 4

2 articles that week

AiTHORITY, Friday, September 29,2023

Latest 8x8 Research Reveals IT And Contact Center Leaders Embrace Conversational AI Or Fear Falling Behind

Vol 306 · Issue 4 · 2023-09-29

8x8, a leading integrated cloud contact center and unified communications platform provider, announced findings from its 2023 State of Conversational AI in the Contact Center report.

Latest 8x8 Research Reveals IT And Contact Center Leaders Embrace Conversational AI Or Fear Falling Behind

eWeek, Thursday, September 28,2023

Big Changes In Gartner's 2023 Magic Quadrant For Contact Center As A Service

Vol 306 · Issue 4 · 2023-09-28

The end of summer is here, which means for those of us in the communications space, it's time for Gartner to release its updated Magic Quadrant for Contact Center as a Service.