Call Center Times, Monday, February 17th, 2025
Massive Opinion Shift: Consumers Now Welcome AI Customer Service, According To New Study
Survey finds confidence in the use of AI for customer service surging 18 points in just six months.
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Vol 323 · Issue 3
Call Centers — Archive · Vol 323 Issue 3
2 articles that week
Call Center Times, Monday, February 17th, 2025
Why AI and RPA Are Essential for Contact Centers to Thrive in 2025
The economic forecast for 2025 presents both challenges and opportunities. With a 45% probability of a U.S. recession, persistent inflation rates hovering above 2.5%, and rising unemployment claims, businesses must navigate uncertain waters.
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