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Call Centers — Archive · Vol 321 Issue 3

2 articles that week

Call Center Times, Monday, December 16th, 2024

New Survey Shows Workers Talking Shop Around The Clock

Vol 321 · Issue 3 · 2024-12-16

The increasing popularity of hybrid working could be encouraging workers to be 'always on', according to new research from Moneypenny and VoiceNation, which shows that the majority of respondents (58%) are accepting work-related communications out of hours.

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Call Center Times, Monday, December 16th, 2024

The Coaching Carousel Or 'How Do You Overcome Indifference In Your Call Center Employees'

Vol 321 · Issue 3 · 2024-12-16

In almost every instance where I get to talk to call center professionals, a variation of the same issue/question always comes up: 'How do I overcome the lack of energy and focus that comes with doing the same call / script / flow over and over. How do I keep my workforce energized and engaged?'

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