4 articles that week
Search Customer Experience, Thursday, June 20th, 2024
Call centers still live and die by the phone, while time and technologies have demanded more complex contact centers that service customers over multiple channels of communication.
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Fast Company, Wednesday, June 19th, 2024
Working at a call center can be a stressful job. For eight hours (or more!) a day, you talk with customers who have problems-and oftentimes those frustrations boil over. That can take a toll on the mental health of employees.
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SiliconANGLE , Monday, June 17th, 2024
Customer experience improvement remains a top initiative for business and information technology leaders.
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CX Today, Monday, June 17th, 2024
Handling angry customers is an unenviable task that every contact center must deal with.
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