Back Issues/Search Home → Archive → Popular →

Call Centers — Archive · Vol 320 Issue 2

2 articles that week

eWeek, Wednesday, November 13th, 2024

AI Agents Set To Transform Customer Experience Landscapes

Vol 320 · Issue 2 · 2024-11-13

Businesses are increasingly using artificial intelligence agents to replace or augment the work of human customer service representatives.

more →

Smart Customer Service, Tuesday, November 12th, 2024

Contact Center Market To Grow By $208.2 Billion Through 2028

Vol 320 · Issue 2 · 2024-11-12

Research firm Technavio expects the global contact center market to grow by $208.2 billion through 2028, at a compound annual rate of 10.7 percent

more →