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Call Centers — Archive · Vol 317 Issue 2

2 articles that week

WhatIs, Friday, August 16th, 2024

What Is Call Management?

Vol 317 · Issue 2 · 2024-08-16

Call management is a process in which inbound telephone calls are routed to call center agents. For organizations with call centers, an efficient management system is important for handling and tracking calls.

Search Customer Experience, Monday, August 12th, 2024

10 Must-Have Contact Center Skills For Agents In 2024

Vol 317 · Issue 2 · 2024-08-12

Contact center agents must have a wide range of interpersonal and technological skills to interact with customers and resolve their issues in a timely and empathetic manner.