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Call Centers — Archive · Vol 306 Issue 2

2 articles that week

Destination CRM, Thursday, September 14,2023

AI: The Future Brain Of Contact Centers

Vol 306 · Issue 2 · 2023-09-14

Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. No person or government is going to stop the AI revolution, and regulating it is going to be very difficult.

FutureCIO, Wednesday, September 13,2023

Technologies Transforming Customer Service By 2028

Vol 306 · Issue 2 · 2023-09-13

Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028.