5 articles that week
qualtrics, Friday, August 11,2023
AI is transforming the customer service experience by making contact centers and their agents more efficient than ever. But how does it work, and what are the benefits?
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AIMultiple, Tuesday, August 8,2023
As one of the rare departments doing both front office customer interaction and back office work, contact centers are crucial in B2C and B2B functions. And because business leaders are aware of contact centers' importance, they are investing to improve them.
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IR, Tuesday, August 8,2023
Contact centers (sometimes referred to as call centers) sit at the core of most successful businesses. Today's contact center technology is powerful and complex, utilizing a broad range of evolving technologies for the web, Interactive Voice Response (IVR) and other channels that must work in concordance to deliver a seamless omnichannel customer journey.
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Quick Sprout, Tuesday, August 8,2023
Call centers are essential for helping medium and large businesses manage communication with customers. But trying to organize an in-house call center can be costly and labor-intensive, especially if your company has limited resources.
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g2.com, Tuesday, August 8,2023
Contact center workforce software enables companies to manage their call center employees' schedules, activities, and performance. In businesses where call center responsiveness to incoming calls is critical, contact center workforce software helps businesses run the line of business efficiently.
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