2 articles that week
Analytics Insight, Wednesday, November 5th, 2025
Routine Queries Will Be Fully Automated AI systems already handle balance checks, status updates, cancellations, and FAQs instantly. As models improve, these repetitive tasks will move almost entirely to chatbots and voice bots.
more →
Contact Center Pipeline, Tuesday, November 4th, 2025
Welcome to our November issue. I would like to call your attention to a few special articles this month. The Feature includes Verint, NiCE, Qualtrics, and CallMiner discussing contact centers balancing the high wire act for exceptional CX. As they look back and ahead to 2026, you won't want to miss their insights into CX and loyalty.
more →