no jitter, Friday, December 8,2023
What's Your Strategy For AI In The Contact Center?
The technology has left enterprises unsure where to start and how to proceed - but we have some suggestions.
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Vol 309 · Issue 1
Call Centers — Archive · Vol 309 Issue 1
2 articles that week
Destination CRM, Tuesday, December 5,2023
Why Contact Center Engagement Needs To Be A Top Priority This Holiday Season
As industries like retail, travel, and more gear up for the upcoming holidays, brands can't afford to ignore the impact of customer service during this time of year. After all, the root of positive experiences for many customers derives from interactions with the contact center-frontline teams that drive business success and have a direct impact on establishing and strengthening brand trust.
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