3 articles that week
datanami, Tuesday, August 1,2023
Large language models (LLMs) and generative AI are nothing new to the contact center business, which generates $2 trillion globally and employs half a million people in the US alone. But following the explosive launch of ChatGPT, the contact center business finds itself in the midst of a massive technological transformation that will fundamentally change how work is done.
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TechHQ, Monday, July 31,2023
Consumer technology is growing increasingly advanced, partially thanks to the huge leaps forward made in artificial intelligence (AI). While developments in this technology have been brewing under the surface for years, many are now becoming more aware of its power, particularly since the recent release of ChatGPT and other generative AI.
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Gartner , Monday, July 31,2023
Contact Center as a Service and Conversational AI and Virtual Assistant Segments Driving Growth
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