Survey: IT Teams Spend About a Third of Time Responding to Disruptions
DevOps.com, Friday, November 1st, 2024
A global survey of 1,700 IT professionals finds on average teams are grappling with 280 hours of median annual downtime a year, which at 12 hours of a 40-hour work week equates to about 30% of their time.
Conducted by Enterprise Technology Research (ETR) on behalf of New Relic, the most common causes of downtime over the past two years have been network failure (35%), third-party or cloud provider services failure (29%) and human error (28%).
The survey also estimates that IT downtime costs businesses $376.66 million annually, with median total annual downtime involving a high-impact outage lasting 77 hours, or three days. A full 62% said high-business-impact outages cost their organization at least $1 million per hour of downtime.