To gain practical advice, we speak with Sastry Durvasula, the Chief Information & Client Services Officer at TIAA, to learn how a large organization evolves and transforms. With over $1.4 trillion assets under management, TIAA serves about 5 million customers and was founded in 1918 by Andrew Carnegie.
Digital transformation is no longer an option for most organizations. The question is how to focus resources and transform in areas such as rethinking business models, improving customer experience or client services, driving innovation, and using data analytics more effectively.
But how do you measure the results of this transformation? What are the benefits? What about planning for technology investment and culture change? Digital transformation strategy must consider all these points.