In many ways, the Internet of Things (IoT) and IT Service Management (ITSM) are natural allies. IoT devices provide data-backed insights that provide more efficient IT service delivery, and ITSM helps address issues at the device level quickly and effectively.
"However, ITSM strategies must adjust to accommodate new risks and challenges associated with IoT. For organizations that are considering IoT or have already started leveraging this technology, it's important to understand how doing so will impact ITSM strategies..."
The edge gives organizations a straightforward way to set up an IoT project and gain rapid insights to build cost-effective, data-led strategies.
"It is no secret that IoT offers limitless capabilities, with the ability to transform industries, reform productivity and offer new levels of insight that once seemed unattainable. The IoT revolution is undeniably intriguing, but challenges such as high price points, connectivity issues and infrastructural obstacles can be major stumbling blocks for businesses.
The vision of IoT and the hard reality are very different. The overall time, cost and disruption of building a new facility aren't realistic for some businesses, as many can't remove existing infrastructure to support this new technology..."