In late 2019, Forbes reported 100 statistics connected to digital transformation and the customer experience

"Most notably, they found that 70% of companies already had a digital transformation strategy in place (or had one in development) and companies planned to spend more than $2 trillion in total on digital transformation in 2019, a figure that represented 40% of all technology spending that year. These efforts largely aimed to improve business intelligence through data analysis and automated business processes, enabling employees to maintain a comprehensive view of the business while focusing on higher-value tasks..."

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