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4 Ways To Make The Most Of This Year's Virtual NRF
Microsoft News, January 5th, 2021
NRF is also a great place to learn about the newest trends in retail. Here are four trends to keep an eye on during 2021

NRF 2021 is going to be a first for all of us. I know I'm going to miss seeing many old colleagues and friends this month. NRF BIG Shows for me are just as much family reunion as they are industry conference. But as we're all discovering, virtual conferences have some real advantages. And, in a way, it's fitting that NRF is virtual-digital if you will. That's because digital transformation is accelerating as it impacts the industry.

So, what does Microsoft have in store for you at NRF 2021? Here are four things to put on your 'must-do' list:

In 2020, remote work became the norm for most organizations around the world - a trend that is likely to continue in 2021

"In fact, the percentage of workers permanently working from home is expected to double this year. With more than 115 million daily active users on Microsoft Teams, we've seen how organizations have truly empowered their employees with remote collaboration tools such as online meetings, chat and calls, and real-time document coauthoring. As remote collaboration continues to be business critical, how can IT and security operations teams enable productivity while safeguarding enterprise assets?..."

Since the start of the pandemic, Microsoft Healthcare Bot has been at the leading edge of helping organizations be more agile with patient engagement

"The U.S. Centers for Disease Control (CDC), Walgreens, Premera, and Providence are just a few of the many organizations that are leveraging Microsoft Healthcare Bot to create bots to triage symptoms, answer lab and COVID-related questions, locate nearby clinics, and more. Over the last year, the Healthcare Bot has been used to build thousands of bots and deliver close to 1 billion messages to over 80 million people worldwide, spanning 25 countries..."

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