Do you have a clear understanding of how your leader and customers wish to be communicated with?
Picking the right channel of communication is a key skill for all leaders. To do this well you have to understand the richness of the channel and the type of message best suited for that channel.
The 4 Channels of Communication
It's important to understand the channels of communication that we use all the time and how they may affect our message (in order of richness).
1. Face to face: Why is this the richest? Think about your tone of voice, posture, gestures, eye contact, and body position/language.
2. Telephone: What can you detect from hearing a voice? What might you miss?