Automation is increasingly seen as a key IT strategy for competitive advantage, but pitfalls await those who fail to heed precautions.
"Across nearly every industry automation is fast becoming king. Whether it's through IT automation, robotic process automation (RPA), artificial intelligence (AI) or some other means of eliminating or reducing manual processes, enterprises across the spectrum seek to speed up all manner of functions to remain competitive - and IT is right in the middle of this movement.
The potential benefits of automating processes can be compelling: faster completion of tasks with fewer errors and at lower costs, for example. It's not surprising then, that demand for automation tools is on the rise..."
If your team measures IT uptime using the five 9s approach, it may be time to rethink how you deliver business value to the organization. Here's how we updated our metrics
"Does your organization measure IT uptime using "nines" (99.9%, 99.99%, 99.999%)?
Primarily applied to a specific application or ITIL-defined service (microservices, serverless, APIs, etc.), this common approach counts the number of minutes that the system is fully available and divides this number by minutes within a given period.
However, it creates a distorted view of service delivery to your clients, both internal and external. Consider these questions:.."