The health insurer insourced its engineering team after a frustrating experience with an MSP and is now reaping the benefits of a more responsive infrastructure
"When Petar Bojovic joined Blue Cross and Blue Shield of North Carolina three years ago, his task was to build an engineering department - and the IT infrastructure it would manage - from the ground up.
The organization had no engineering team because it had outsourced most of its IT operations: Pretty much anything that had an IP address was run by a managed service provider (MSP), he says..."
Amid pandemic-related disruption, security has become inseparable from digital transformation. Consider these priorities for building trust with colleagues, customers, and regulators
"Businesses are at a crossroads on their journey to recover from the COVID-19 pandemic. Budgets are tight, but sizeable investments in digital transformation are needed. Companies continue to face the complex challenges associated with enabling a remote workforce, shifting their business model to overcome supply chain disruption, or embracing a new digital platform for the first time.
For many companies, the rapid adoption of new technologies to support these transformation initiatives - full-stack cloud, virtual desktop interfaces, identity-based segmentation, and more - has left little time to test new processes or fully address the new threat landscapes they are now confronting..."
Savvy security chiefs are generating returns for their organizations beyond enabling secure business operations. Here's how they do it
"Like all executives, CISOs are facing pressure to demonstrate the value that they and their teams provide to their organizations.
Many, however, say they still struggle to do that.
Only 52% of CISOs say that they feel their fellow executives value the security team from a revenue and brand protection standpoint, according to the report Life Inside the Perimeter: Understanding the Modern CISO from Nominet, the registry for .uk domain names..."
Organizations cannot afford to put off digital transformation - this is how best to approach it
"Digital transformation is a topic that has dominated discussion and discourse over the past few years. It's something that most organizations are aware that they need to tackle, but equally it's also something that many organizations realize is a significant undertaking.
Overhauling older analogue systems and platforms and replacing them with digital tools that make operations faster, more efficient and more cost-effective is one thing. But reimagining the organization so that digital informs everything that it does is something else entirely. This requires vision, ambition, the backing of the c-suite and will also involve a major change management program..."
Why and how to foster this key capability in your organization
"Disruption, first digital disruption and now business disruption in the wake of COVID-19, has become the rule rather than the exception, making this a critical time for organizations to reassess their digital transformation strategies as well as core competencies and capabilities.
While transformation is often thought of as a one-time change, the journey is never truly finished, and organizations need to build capabilities that will allow them to continuously transform. Organizations with this intrinsic agility will respond faster to change, already possessing the adaptability to move quickly towards the next hurdle or the next finishing line - akin to being the first off the blocks in the 100m sprint or even starting 5m ahead of the pack..."
Business and marketing requirements are changing due to COVID-19. Companies are reassessing their digital transformation models and redefining their digital transformation goals
"According to Twilo's COVID-19 Digital Engagement Report, which includes a survey of 2,500 enterprise decision-makers, COVID-19 accelerated companies' digital communications strategy by an average of six years. Surprisingly, 97 percent of enterprises decision-makers believe the pandemic sped up their company's digital transformation.
The following are three hard truths for any digital transformation project that takes into account the lessons learned by COVID-19..."
Among the individuals charged with protecting and improving a company's cybersecurity, the CISO is typically seen as the executive for the job. That said, the shift to widespread remote work has made a compelling case for the need to bring security within the remit of other departments
"The pandemic has torn down physical office barriers, opening businesses up to countless vulnerabilities as the number of attack vectors increased. The reality is that every employee is a potential vulnerability and, with the security habits of workers remaining questionable even amid a rising number of data breaches, it's never been more important to foster a culture of security throughout an organization..."
We need to lean into the lessons - around challenges ranging from training to silos - learned in the first months of the pandemic, in preparing for the next transition
"When the pandemic hit six months ago, our workforce - like so many others - went remote. This transition was difficult for everyone as we navigated new solutions, policies, and emotions. During this time, we learned a lot about leadership, management, communication, and productivity.
As we prepare for the reality of a hybrid work environment in the future, now is the time to lean into these lessons to ensure that we're successful in this next transition. Here's a look at what we've learned over the past several months..."
The pandemic has underscored the importance of thriving through hardship and uncertainty. IT leaders discuss how they're adjusting their leadership practices to help foster this key IT trait for the long haul
"The word 'resilient' is cropping up a lot lately as a cultural cornerstone for coping with the pressures the pandemic has foisted on IT. CIOs have played a significant role in enabling organization-wide remote work strategies at speed while accelerating digital initiatives central to the business in uncertain times.
For many, the ability to shift gears, double down and navigate hardship has been a testament to an IT culture capable of withstanding and recovering quickly from difficult challenges. For others, rising to the occasion has been a crash course in resilience, offering hard-earned lessons in what it will take to thrive in IT in the months and years to come..."
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