Why SLA Compliance Should Be Top Of Mind For IT Leaders
SearchCompliance, July 27th, 2020
July 27, 2020,
Volume 268, Issue 5
Service-level agreements are critical to measuring agreed-upon metrics and ensuring accountability of both parties. Learn more about the importance of SLA compliance in IT.
"Service-level agreements, or SLAs, are business contracts between product or service providers and customers. SLAs document specific services to be provided, metrics that measure service performance and remedies for nonperformance. Logically, avoiding noncompliance in any SLA requirements is the primary result..."
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