For IT staff to be able to work and provide support for other employees in a remote setting, organizations must first ensure they have the proper setup and infrastructure in place
"When the COVID-19 pandemic caused work-from-home orders around the world, IT leaders and their teams acquired mounting responsibility to ensure millions of home workers have the hardware, apps and secure, high-performance connectivity they need to do their jobs.
But in order to do that effectively, CIOs and other IT leaders must make sure their IT team working from home has the right infrastructure to manage all the other new home offices. They must consider the four following key areas: connectivity, security, hardware and applications, and training and management..."
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